Global Fulfillment Operations Specialist / Full-time / Taiwan

Job description

You’re the global fulfillment expert at Wooting. You thrive on optimizing processes and finding cost-effective solutions, ensuring our operations are efficient and our customers are satisfied. Your responsibilities will include, but are not limited to, sourcing new fulfillment/shipping partners, communication, cost negotiation, billing review, shipping optimization, volume planning, and creating fulfillment-specific SOPs.

During your monthly review of fulfillment operations, you notice a spike in shipping costs from one of our fulfillment centers. You immediately dive into the details, analyzing shipping volumes and partner performance to identify the root cause. After investigating, you discover that recent changes in courier rates have significantly impacted costs.

You coordinate a meeting with the fulfillment partner to discuss the rate changes and negotiate better terms. Simultaneously, you explore alternative couriers and conduct a cost-benefit analysis to ensure we get the best rates from the fulfillment partner without compromising delivery times. You also update the cost documentations and inform the operations manager.

You continue the work on a volume planning strategy for the upcoming holiday season, analyzing forecasted sales and current stock levels across our fulfillment centers. You identify a potential conflict in the arrival date at Hong Kong warehouse and cut-off dates for holiday inbound. You immediately communicate with the operations manager and logistics coordinator to discuss solutions.

A new product release is around the corner, you collaborate with the packaging team to design more cost-effective shipping carton for the new product and work with the fulfillment centers to implement the new packaging solutions. Your proactive approach and attention to detail helps streamline operations and reduce costs across the board.

In your role, you also assist colleagues with fulfillment-specific items, leveraging your expertise to improve processes and solve complex problems. You take pride in continuously enhancing our fulfillment operations, ensuring we meet our delivery estimates while maintaining cost efficiency.

About Wooting

Wooting is a young, growing company made of passionate people who make disruptive products for the gaming industry. Our tight-knit team doesn’t operate like most companies: we value the perspectives and opinions that individuals at all levels can offer our business. With that, we expect that each and every person strives to make meaningful contributions, not just in their specific role, but across the business.

Remote work

The entire team works remotely from home, (shared) workspace, a cafe, or a combination. There is no official office in the Netherlands and offices in Taichung & Taipei, Taiwan. Office time is not mandatory, instead, it’s a place for collaboration, sample storage, and equipment to help you get the job done.

Most of the Wooting team is located in the Netherlands consisting of customer service, developers, and marketing. The second most is located in Taiwan consisting primarily of product development. The CEO and CTO are currently based in Asia, while the CCO is based in the Netherlands. There are also colleagues in Canada, the Czech Republic, Denmark, Norway, and Germany.

We communicate entirely in English.

Relevant tools we use:

• Virtual office for voice communication on Gather
• General and project communications on Slack
• Company Wiki, Project- and task management on Notion
• Email, cloud storage, and calendar with Google Workspace
• Lots of spreadsheets with Google sheets
• Order and stock management with in-house built software

Job details

• Fulfillment Network Expansion: Identify and source new fulfillment partners in key markets, including China and Japan, to support business growth.
• Cost Negotiation: Lead negotiations with fulfillment partners to secure competitive rates and ensure cost-efficiency.
• Billing Review: Oversee and review fulfillment billing to ensure accuracy and adherence to agreed terms.
• Shipping Optimization: Optimize shipping couriers and carton usage to reduce costs and improve delivery times.
• Volume Planning: Develop and implement volume planning strategies to ensure fulfillment centers are adequately prepared for demand fluctuations.
• Standard Operating Procedures (SOP): Create and maintain fulfillment-specific SOPs to ensure consistent and efficient operations across all locations.
• Performance Monitoring: Monitor and analyze fulfillment partner performance to identify areas for improvement and implement corrective actions.
• Cross-Functional Collaboration: Work closely with the logistics, customer service, and supply chain teams to ensure seamless operations and exceptional customer experience.
• Compliance: Ensure all fulfillment operations comply with relevant regulations and standards.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of experience in fulfillment operations, logistics, or supply chain management.
• Proficient in written and spoken English

Skills required

• Experience using Google sheets (or Excel) to solve problems, answer questions, or read data using formulas.
• Experience working with 3PL fulfillment centres.
• You are an independent problem solver.

Optional skills:

• Adapt knowledge in international fulfillment operations: duties, taxes, and harmonized tariff codes.
  • Able to navigate through different country regulations and administrative requirements.
• Familiar with electronic products.

Expectations

• Team communication, be critical - Don’t make assumptions, question every detail, and be to the point.
• Pro-active approach. Be ahead of potential issues and prepare for the worst-case scenario.
• Capable to work independently and take responsibility for the work you take on.

Remote work/Geographical

• Located anywhere in Taiwan
• Fully remote working environment.
• Informal working environment.
• Your working hours are flexible but require at least 2-4 hours of overlap with your team. There are 2 mandatory slots on Mondays and Thursdays for team gatherings.
• You can freely arrange days off as long as you assure close coordination with the team and your own ability to keep up with work.

What is in it for you?

• Full-time position, 40 Hours.
  • Local contract with health benefits and insurance.
• Monthly salary of NTD$60~80k  based on experience.
• Budget for purchasing office equipment.
• Budget for working outside of home if preferable, such as co-working space or occasional coffee spot.
• 20 paid holidays per year excluding the Taiwan National Holidays.
• In communication with team and your own ability to keep up with work, you can freely arrange days off.
• Yearly bonus in the form of profit sharing of 8%.

How to apply

Please fill in the form below. For the cover/motivation letter, please answer these two questions:

1. What makes you interested in working at Wooting?
2. Can you share one recent project that you are proud of? This can be a work or hobby project.

Any application that doesn't answer the above two questions will be automatically rejected.

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