Sales Coordinator / Full-time / Taiwan

At Wooting, our business model is Direct to Customer (D2C). We value instant feedback from our end-users for better product development and engagement. This year, we are expanding our Business to Business (B2B) operations to meet the increasing local demand in various countries that we are not actively selling ourselves. We only cooperate with resellers that sell directly to end-users. We are looking for a dedicated Sales Coordinator to join our efforts to expand our B2B operation and support local resellers around the world.

You are responsible for successfully Taking, Allocating, Tracking, and Fulfilling B2B orders. You will be Wooting’s contact window for these B2B clients, this entails answering daily inquiries and communicating their intentions with the team.

As a Sales Coordinator, you are not an ordinary salesperson, you need to be process-oriented, an excellent communicator, and have an attention to detail. You will interface with several internal and external parties some of them including the Logistic Coordinator on stock/ production allocation, a 3rd-party warehouse on shipping arrangements, and the finance team on payment confirmation. Communication and execution play a vital role.

Your typical day starts with reviewing incoming B2B order requests. There are a few clients that need a shipping quote and others that will pickup based on EXW from the CN/HKG warehouse, but you notice a single client having a 100% increase from regular demand. You contact the client to ask what the increased demand is for, and at the same time see from which warehouse we can source the additional demand with the Logistics coordinator.

The incoming orders were approved, allocated, and invoiced. Within the next days your clients start to reply with confirmations and payment receipts that you cross reference with Accountancy.

After payment confirmation, you’re able to approve the orders, and get things in motion in coordination with the order management systems, designated warehouses, and forwards depending on the order requirements.

While processing the orders, you notice there was a mishap in the stock allocation. Thankfully you’re not alone. You immediately verify your findings and communicate them with the Logistics Coordinator and Business project manager to look for solutions….

These tasks can all be completed from the comfort of your home. While our company is based in the Netherlands, our employees mostly work remotely, with flexible work hours.

About Wooting

Wooting is a young, growing company made of passionate people who make disruptive products for the gaming industry. Our tight-knit team doesn’t operate like most companies: we value the perspectives and opinions that individuals at all levels can offer our business. With that, we expect that each and every person strives to make meaningful contributions, not just in their specific role, but across the business.

Remote work

The entire team works remotely from home, (shared) workspace, a cafe, or a combination. There is no official office in the Netherlands and offices in Taichung & Taipei, Taiwan. Office time is not mandatory, instead, it’s a place for collaboration, sample storage, and equipment to help you get the job done.

Most of the Wooting team is located in the Netherlands consisting of customer service, developers, and marketing. The second most is located in Taiwan consisting primarily of product development. The CEO and CTO are currently based in Asia, while the CCO is based in the Netherlands. There are also colleagues in Canada, the Czech Republic, Denmark, Norway, and Germany.

We communicate entirely in English.

Relevant tools we use

• Virtual office for voice communications on Gather
• General and project communications on Slack
• Company Wiki, project- and task-management on Notion
• Customer inquiries on Helpscout
• Lots of spreadsheets with Google sheets
• Email, cloud storage, and calendar with Google Workspace

Job details

• Customer Communication: Communicate with B2B customers to receive order requests and respond to daily customer queries via email.
• Order Management: Create orders, track, and follow up on orders. Work with fulfilment center partners to ensure accountability for fulfilment errors and handle shipping claims.
• Process Management: Maintain data integrity and consistency for cross-functional communication and documentation.
• B2B Customer Support:
  • Provide helpful and informative support to customers, ensuring their inquiries are well received and addressed.
  • RMA claims and product-related inquiries.
• Coordination: Coordinate with logistics, customer service, and marketing teams to optimize processes and provide instant information to customers.
• Customer Relationship: Assist in maintaining the relationship between Wooting and the customers.

Skills required

• Bachelor’s or Master’s degree.
• Minimum of 2 years of work experience in a related area of responsibility.
• Detail-oriented, independent, and process-driven, able to work to manage and follow through on details and processes.
• Strong organizational skills to manage multiple tasks and deadlines.
• Experience in using Google Sheets (or Excel) to solve problems, answer questions, or read data using formulas.
• English: Fluent.

Optional skills

• Experience in these fields will be a plus: freight forwarding/ carrier operating systems, managing large accounts, and E-Commerce system operation.

Expectations

• Willing to learn new processes and take initiative on continuous improvements.
• Team communication, be critical - Don’t make assumptions, question every detail, and be to the point.
• A proactive approach to identify and resolve issues and prepare for the worst-case scenario.
• Capable to work independently and take responsibility for the work you take on.
• Capability to work remotely from home while effectively managing your time and communicating with your team

Remote work/geographical

• Located anywhere in Taiwan
• Fully remote working environment
• Informal working environment
• Your working hours are flexible but require at least 2-4 hours of overlap with your team. There are 2 mandatory slots on Mondays and Thursdays for team gatherings.
• You can freely arrange days off as long as you assure close coordination with the team and your own ability to keep up with work.

Salary and benefits

• Full-time position
  • Local contract with health benefits and insurance.
• Monthly salary of NTD$ 45 ~ 60K based on working experience.
• Budget for purchasing office equipment
• Budget for working outside of home if preferable, such as co-working space or occasional coffee spot.
  • 20 paid holidays per year in addition to the Taiwan National Holidays
• In communication with the team and your ability to keep up with work, you can freely arrange days off.
• Yearly bonus in the form of profit sharing.

How to apply

Please fill in the form below. For the cover letter, please answer these two questions:

1. What makes you interested in working at Wooting?
2. Can you share one recent project that you are proud of? This can be a work or hobby project.

Any application that doesn't answer the above two questions will be automatically rejected.

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